Order Changes / Art Questions

We understand that there will be occasions when you will need to make changes to your original order. To insure that the correct changes are made, all changes must be submitted in writing, via e-mail. Unfortunately, we cannot accept changes verbally.

Changes are done as a courtesy to our customers and we will make every attempt to accommodate your requests, however, if a change is not made, for whatever reason, we will not be held responsible as long as the job is produced as originally ordered.

There will be no charge for the first change made to an order. Each additional change is subject to a $20 minimum charge. Once a job is approved the only changes that can be made are shipping changes. If your job has been approved for more than one business day we do not guarantee that shipping changes can be made.

If you would like to make a change to your order please provide the following information:

• Order Confirmation Number (from your order confirmation email)
• The change that you would like to make. Be sure to include the old information and what it will be changed to.
  Example #1

  I would like to change my shipping from Ground to Next Day Air.

  Example #2
  I would like to change my shipping
  

  From:

  Anybody
  Any Street
  Any City, State
  

  To:

  Me
  My Street
  My City, State
  
• The name of the person requesting the change
• Indicate your acceptance of additional charges

Please send your change information to the Customer Service Representative who has been assisting you with your order. If you have not been working with a specific CSR feel free to email Proof@printinghelpdesk.com.